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At 712 Supply Co., we take great pride in offering quality products to our customers and will never cut corners for the sake of profit. We also believe in offering our products at fair prices, which means our margins are relatively thin. In order to continue operating this way, we humbly ask that the policy below be utilized only when truly necessary.
100% Satisfaction Guarantee
In the unlikely event that you are unsatisfied with your purchase, you have 30 days after receiving an item to request a replacement, store credit or refund.
To be eligible for this, please contact us at email@example.com and provide detailed information about the reason for your request (including photographs, if necessary). After reviewing your request, we will do everything in our power to work with you to make things right through one of the three methods detailed below:
If you received an incorrect or damaged item, or have concerns about fit, sizing or quality, we are happy to send a replacement of the same item as quickly as possible at no additional cost to you.
If you are unsatisfied with your purchase and do not wish to receive a replacement item, we are happy to offer you store credit in the amount of your original purchase price minus a 10% claim fee. This credit can be used toward any future purchases at our online store and never expires.
If you are unsatisfied with your purchase and do not wish to receive a replacement item or store credit, we are happy to offer a refund to your original payment method in the amount of your original purchase price minus a 20% refund fee. Please note that it can take some time for your bank or credit card company to process and post the refund to your account.